We guarantee your 100% satisfaction. If you're not happy with the service or your embroidery or vector file on any order, we'll fix it or credit you your money back, "a few questions asked."Why the questions? Well, because we want all of our customers to be happy with their orders. One sure way of improving, is knowing what to improve. Our goal is to make it right, period. We strive to make it simple and right the first time. If we can improve, we want your feedback!

We accept, Visa, Master Card, Discover and American Express. Just after placing your order, your credit card will be verified and checked for availability of funds. If funds are not available, your order will be put on hold and you will be notified via email. If the card is verified, the order will be released. Your credit card will not be charged until the stitch count is determined and the file is emailed to you.

Yes, we take your security seriously, we use 128 bit SSL encryption to secure ordering and "My Account" sections of the website. You can tell the page is encrypted by the lock the browser displays when viewing an SSL encrypted page.

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Of course! Our sample designs will remove any doubt of the quality digitizing you'll find at 24HourDigitizing.com. Click on the "Samples" button to see free sample designs to test on your embroidery machine.

For Custom Embroidery Digitizing, we offer Fast Same Day Service as well as Next Day and Two Day embroidery digitizing service. Most custom embroidery designs will be finished within 24 hours and many within 12 hours. We have several digitizers that work around the clock, meaning you can send your artwork before you leave work and many times arrive to work in the morning with finished embroidery files in your in box. All orders will be finished within 2 days guaranteed. If you require 24 hour service, be sure to click on the 24-hour option once you've logged on.

We prefer .jpg format, but we accept the following: .svg, .jpeg, .eps, .pdf, .bmp, .png, .ai, .gif, .tif with a size limit of 2 MB.

When you use a .jpg format, our system will give you a thumbnail preview of the design inside your account, so you can easily identify what order it belongs to. If you use a format that can't be generated as a thumbnail, you'll see a generic 24hourdigitizing file icon, reflecting the format you uploaded.

Your custom artwork can be saved in the following embroidery machine formats:

10o, .cnd, .csd, .dst, .emb, .exp, .fmc, .fdr, .U**, .hus, .jef, .pcd, .pcq, .pec, .pes,.pxf, .ref, .sew, .xxx

We allow you to choose two formats. For example, many of our customers that have their own digitizing software, want a format that their machine will run but also one that they can choose to do minor edits in their own software. Often, the native format is different than the embroidery machine format so we offer both.

We use multiple brands of embroidery software so you get the embroidery digitizing file to match your embroidery machine and software ensuring a seamless and smooth embroidery!

Placing an order for custom embroidery digitizing is easy! You must first set up an account. Once your account has been created and verified via email, you simply login, upload the design that you want digitized, enter the size for the finished design, answer a few application questions, such as fabric type, cap or flat, etc., select the turnaround time and you're good to go! Placing an embroidery digitizing order literally only takes a minute or two.