Being polite in the workplace is a useful skill. Professional dress is not the same for every situation. A good rule of thumb for interviews: always dress one step above what employees at that business wear to work. Practicing will definitely improve the atmosphere at work. Kindness and courtesy aren’t in our job descriptions or something we can put on our resumes, but they matter. At some point, a parent, a teacher, or another authority figure may have told you that it is important to use your “Pleases and Thank You’s.” I tell that to my daughter regularly. Feedback happens at every level. Do you believe being polite at work matters? Being courteous can take effort to develop and use consistently, especially in difficult workplaces. Happy Boss, Happy Life? Without courtesy, kindness, and compassion, we compromise the part of our humanity that makes work worth completing. Being courteous to a customer decreases the likelihood of escalation to a supervisor or cancellation because it quickly shows the customer that the representative has the skills to build a relationship. Customers ask to speak to supervisors or even cancel services due to factors such as lack of concern, lack of knowledge and lack of relationship. And it makes you appear approachable and friendly. How to give and receive feedback that is helpful for others is a valuable skill. @SayItForwardNow To me, being considerate means interacting with everyone with an open heart, and with respect for who they are. I always try to practice what I preach. Image via The Mop Top If you have an employee kitchen, put dirty dishes and silverware in the dishwasher or wash them and put them away. So the decisions at work, like your seating place to your colleagues in a team, all are decided by others. As a student of art and design, I’ve been part of many critiques where work is put up for others to judge. Being kind doesn’t mean that you should allow yourself to be taken advantage of. Expressing that meetings are boring, showing up late, and having side conversations while someone else has the floor are all signs of poor professional etiquette. @SayItForwardNow To me, being considerate means interacting with everyone with an open heart, and with respect for who they are. Moreover, being agreeable as a man in the workplace goes against these social rules, leading the affable, tenderhearted men among us to be punished, salary-wise. The Importance of Being Polite and Courteous. Polite behavior helps maintain positive inter-personal relationships, even if we are unfamiliar with the influences others may be feeling. By collaborating and working with other members of the team, an employee can work on what he does best and relegate the other duties to those who specialize in it. Respect and acknowledge the positions, roles and duties of others. The people around you may be feeling just as miserable, but you do not necessarily want their misery dumped on you, so do not share yours with them. Offer to get a drink for those seated nearby when you get one for yourself. Being honest, much of that chatter stems from conversations about our workforce generations. A good attitude helps to keep employees on the same team and keeps them from being perceived as standoffish, rude or difficult and helps maintain the idea that everything is under control. Better Work Future. Take time to decide whether information delivered in a printed copy would work better than an email or if a general memo will suffice. I couldn’t agree more. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. Being polite is especially important when communicating with customers and colleagues. Recently I’ve heard a lot of chatter about manners, being polite, and proper etiquette. Targeted Work Is Always Better Than None At All. Of course, in some very specialized circumstances perhaps you can work in a vacuum or behave like a robot. One thing is clear, how you dress for work is important. This website uses cookies to improve service and provide tailored ads. Being pleasant, courteous and using positive, open body language increases your approachability factor by easing your interactions with others. Regardless of circumstances, we must make the conscious effort to step outside of ourselves and treat others with respect. (Your mother probably doesn’t work at your office.) Yes, organizations with a culture that encourages and supports good professional etiquette which includes being polite have much lower employee turnover and happier customers. Sometimes common courtesy does go a long way. By Harvey Mackay . You can bring magazines, play a game, or just have a friendly chat. Get To Know People Better. Here are three of many reasons why being polite at work matters: Thanks for your comment!!! We live somewhere in between the sports stadium and the law office where customers have problems or needs and they're looking for solutions – Now or they don't know what they are looking for at all and can only describe their situation to us and hope that we can find a solution for them quickly. Some might argue that work is work and just doing your job is all that is important. As a mother of 3, I take my responsibility as a role model very seriously. Customers ask to speak to supervisors or even cancel services due to factors such as lack of concern, lack of knowledge and lack of relationship. A courteous person is respectful and considerate of others. ... Thuy Yau is a freelance writer and Youth Work graduate living in Perth, Australia. Most of us don't work in either of those worlds. Top 30 Ways To Be Courteous. One of the most important bases of any successful workplace is respect between employees. Does doing your job mean that you are not social, courteous, and polite? Being disagreeable as a man pays off more than being disagreeable as a woman, perhaps because it fits our societal expectations of men being more driven and cutthroat than women. 4. Open body language and a courteous vocal tone communicate your truthfulness and willingness to work together. Give yourself time to calm down before you respond. Start with getting to know people who work with you or with whom you … Most of us work with relatively sane … The importance of being courteous: Why parents need to focus on their kids' manners ... airtime to hard work as she did to the importance of being punctual and tidy. Never React Emotionally. Your workplace being how comfortable it is, can never become your home. Copyright, Appreciative Strategies, LLC and Dennis E. Gilbert, 2006-2019, 2020. In critique, groups of people analyze work and give feedback, both positive and negative, based on what they see. Be respectful. 5. Each member worker has his own niche. There are two things under the sun that man cannot live without: work and love. Being tactful and respectful It’s important that we develop the ability to be respectful towards others. Leadership, Generations, and Customer Service ~ Appreciative Strategies ®, Tags : etiquette job manners polite workplace. Decide if you really want help before you ask for help. Team Contribution Is What Really Matters, Isn’t It? Instead, take the time to be courteous and uphold the small courtesies of life, even when you feel like you would like to sock someone in the nose. I want my children to understand that you don’t need to be forceful to get what you want in life. For example, meeting etiquette is often problematic. It increases innovation. Clean up after yourself. Being polite to others has and always will be very important to me. Never React Emotionally. It’s important that we develop the ability to be respectful towards others. Sometimes, when I ask for feedback, I’m really … Business is about relationships. Courteous behavior requires a selfless attitude and can give you perspective on others' situations. Politeness is easy to learn and will become second nature the more you practice. Being polite is the first step. Being in the workplace for more than a few years, politeness and social graces lubricate the wheels of business. Many men fail because they do not see the importance of being kind and courteous to the men under them. There are two things under the sun that man cannot live without: work and love. Understanding the conditions of others and displaying empathy in the workplace helps us begin communicating effectively in a more sincere matter. Any society that is populated by courteous people offers a higher quality lifestyle than one where people are rude and inconsiderate. The art of diplomacy (or tact) can be the deciding factor between hurt feelings and a positive encounter, both in the workplace and beyond. The people around you may be feeling just as miserable, but you do not necessarily want their misery dumped on you, so do not share yours with them. One person's success reflects well on everyone in … It makes them feel important. The accuracy of work can literally make or break a business, directly impacting the company's bottom line in numerous ways. Use the keys in this lesson to learn how to increase your professionalism, maintain your dignity, and demonstrate your commitment. However, I’m not convinced that it is a generational issue, does being polite at work matter? Use appropriate language – be respectful of gender, race, religion, political viewpoints and other potentially controversial or difficult subjects. In the not-too-distant past, the majority of work was conducted either face-to-face or through real-time conversations in the office, factory, at meetings, or through customer visits. Hi Dennis, Without courtesy, kindness, and compassion, we compromise the part of our humanity that makes work worth completing. Polite, thoughtful reactions and responses to everyday interactions can mean the difference between acceptance and frustration from the other party. Being a professional is about living an exemplary live within and without the organization. Feb 6, 2012, 9:15am EST. Visit the elderly – Stop off at a nursing home or retirement center and ask the director or manager if there is anyone who would enjoy having a visitor. By using this site, you agree to this use. Polite Matters Politeness matters and it is often connected with the concept of rude behavior, an image or stereotype that every business or individual should choose to avoid. 5. Even if we don’t feel chipper some mornings, it’s not everyone else’s problem. The Importance of Being Polite and Etiquette In the rush of every day’s life people have become more self-absorbed, to the point of not even looking around them. Good relationships can lead to greater trust and better partnerships. Courtesy is the use of polite manners. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. . There are other behaviors too. In both written and oral communication, it is … Importance of Respect in the Workplace Respect is a requisite for a healthy, professional workplace where employees feel valued performing work that is meaningful to their organization. Being polite is a simple way to keep your workplace civil and positive, even the face of challenging tasks and negative events. The best part? Does doing your job mean that you are not social, courteous, and polite? Some might argue that work is work and just doing your job is all that is important. Most of us don't work in either of those worlds. Although we want to maintain honesty at all times, it’s also vital that we find the right manner in which to convey information to our colleagues, superiors, and subordinates. Keep everyone involved – Ensure that lines of communication are kept open at all times. This involves being delicate, using your ego appropriately, accepting compliments, and managing the expression of your feelings, emotions, and opinions. Your employer may not tell you exactly their view of what being professional means. Respect and acknowledge the positions, roles and duties of others. This feedback is ever-present in each interaction we have in the workplace, no matter how small. Many men fail because they do not see the importance of being kind and courteous to the men under them. This had led to the loss of simple social rules that some might take for granted and that are particularly powerful, if not fundamental to … Use appropriate language – be respectful of gender, race, religion, political viewpoints and other potentially controversial or difficult subjects. Someone who speaks to others in a courteous manner is more likely to make a good impression than someone who has bad manners. Being honest, much of that chatter stems from conversations about our workforce generations. Five important reasons include: Innovation. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways. Be polite to each other: One of the best ways in which you can show respect to each other at the workplace is by being polite to one another. There are exceptions, of course, such as family tragedies or recovering from an accident, that leave us feeling sad and vulnerable for periods of time. Increases Work Efficiency. What is Courtesy? But as companies have become more … Thus, the importance of communication skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity. Courtesy is important and should be part of each individual’s behavior in their day-to-day dealings. Thus, the importance of communication skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity. What’s your definition of “being considerate”? It's always good to follow the basic guidelines for social or business etiquette, but you can take a step farther by doing acts of kindness. It let me better appreciate the value of being a real person in the workplace. Courtesy builds rapport, enhances relationship and yet in the busy state of life, people tend to forget to be courteous. She doesn’t have the stress experienced by employees who don’t receive the same respect. Posted by Modern HR | Wednesday, August 1, 2018. When social situations are not managed properly, this can lead to rejection, isolation, and dissatisfaction with the way other people act. Put simply, greater diversity means greater business vibrancy, and you must ensure you stress the importance of respect in the workplace to reflect this. This had led to the loss of simple social rules that some might take for granted and that are particularly powerful, if not fundamental to … Respect towards others should be standard behavior in the workplace, regardless of role, rank, or reputation. The Importance of Being Polite and Etiquette In the rush of every day’s life people have become more self-absorbed, to the point of not even looking around them. A polite attitude helps to maintain a positive environment, even if a project fails or a task becomes more difficult. I will provide friendly and courteous service and will work closely with all departments in the county. Sometimes common courtesy does go a long way. When another person has your respect, they have freedom—freedom to perform without the worry of being the subject of gossip and ridicule. One piece of advice on dressing for work: First impressions count, so what you wear should play a part of your interview preparation. 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